Bilingual Service Desk Analyst

Company: VirtualVocations
Location: Fontana
Posted on: October 16, 2024

Job Description:

A company is looking for a 3rd Shift Bilingual (Korean/English) Service Desk Analyst.

Key Responsibilities

Provide Level 1 technical support to Korean and English speaking users via phone, email, or chat
Diagnose and troubleshoot hardware and software issues, including password resets and remote assistance
Document and escalate unresolved issues while ensuring proper ticket management

Required Qualifications

Bilingual in both Korean and English languages
Ability to work weekdays from 7:00pm - 3:00am EST
6-12 months of experience in a Service Desk or technical support role
6-12 months of customer service experience in a professional industry
High School Diploma or GED

Keywords: VirtualVocations, Spring Valley , Bilingual Service Desk Analyst, Other , Fontana, Nevada

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