Remote Aftermarket Auto Parts LiveChat Sales - Monday - Friday 11:30AM - 8:00PM PST ($19/hr)
Company: Turn5 Inc.
Location: Las Vegas
Posted on: May 3, 2024
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Job Description:
Overview:Pay starting between $17.00 $19.00/hour with shift
differential opportunities and the potential to earn up to
$24.00/hour with career path advancement!Bonus up to $30k+ per year
with our competitive sales-based bonus program and work 100% from
HOME helping support automotive enthusiasts purchase parts for
their dream builds!WHO IS TURN5?Turn5 is one of the largest and
fastest growing e-commerce retailers in the Greater Philadelphia
area. Best known for our award-winning, e-commerce platforms,
AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com,
weve been engaging muscle car, truck, and off-road enthusiasts with
exceptional products, services, and experiences since 2004. With
the acquisition of Ecklers in 2022, a pioneer in classic car
restoration & modification for over 60 years, Turn5s catalog of
brands has expanded to now offer aftermarket automotive products
for vehicles as classic as the Model T.Our purpose, however,
extends beyond selling car parts. We have a commitment to creating
meaningful customer experiences at every step of their journey.
Whether its supplying a unique product that customizes the look and
feel of their ride, providing thousands of educational videos for
the DIYer or leveraging user generated content to inspire even the
most experienced owner, we are obsessed with ensuring we reach as
many like-minded gearheads across the globe.POSITION SUMMARYWant to
join a team of fellow muscle car, truck, and off-road enthusiasts?
Come Dream, Build, & Drive with us! Under the direction of the
Sales Management Team, the LiveChat Sales Tech I aids customers
through their automotive accessories purchasing experience. This
position is essential in directing consumers to the best
aftermarket parts for their vehicle to create their dream
build.QUALIFICATIONSEducation: High school diploma or an equivalent
combination of education and experience.Must have or have the
ability to acquire automotive knowledge in all supported
vehicles.Excellent sales ability and some product knowledge or
ability to learn.Ability to maintain attendance as defined by
company policy.Ability to maintain professionalism and use tact
when dealing with difficult customers.Proficiency in computer
keyboarding and internet skills (i.e., Microsoft Word, Excel)Must
have a reliable PC and sufficient internet speed to be effective in
the role and meet expectations. Dual monitors are highly
recommended.Excellent organizational skills with the ability to
handle multiple tasks simultaneously.Oral and written
communication, interpersonal skills.Ability to prioritize workload
and meet deadlines.Upon hire, successful completion of the Turn5
sales new hire training program.Must reside in PA, OH, MD, VA, SC,
GA, FL, MS, KS, TX, AR, WI, IN, NV, or UTBi-lingual a plusPERKS &
BENEFITSHealth Insurance: Medical, dental, and vision
coverageFinancial: 401(k)/Roth plans with generous company
match!Work Life Balance: Remote work, PTO (Paid Time Off), paid
holidays, Paid Parental Leave, travel assistance & confidential
life services (i.e., counseling, consultation & wellness services),
YMCA membership reimbursementsAutomotive Enthusiast
Program:Employee Discounts - All Turn5 employees are eligible for
up to 50% off products on our 4 websites: AmericanMuscle.com,
ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees
are also eligible for up to 20% off Special Orders from WheelPros
and Turn14.Vehicle Mod Program - Own a vehicle we sell parts for?
All Turn5 employees are eligible for an annual $250 reimbursement
for designated products on AmericanMuscle.com, ExtremeTerrain.com,
and AmericanTrucks.com to help you continuously mod one of your
vehicles.Race Reimbursements - Love going to car shows and races?
All Turn5 employees are eligible for annual reimbursements for car
show registration/admission fees.Additional Benefits: Health
Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA),
Short-Term Disability (100% covered!) & Voluntary Long-Term
Disability, Basic Life/AD&D Insurance (100% covered - up to 1x
annual salary!) & Voluntary Additional Life Insurance, Pet
InsuranceESSENTIAL DUTIES AND RESPONSIBILITIESHandles customer
communication via calls, text messages, and online chats regarding
automotive accessory orders, product inquiries, and returns.Makes
outbound calls & text messages to existing customers to follow up
on sales leads (tickets & quotes) and close sales.Takes inbound
calls, text messages, tickets & chats from any/all queues as needed
and directed by the leadership team.Uses excitement and product
knowledge to sell automotive accessories.Uses sales in one category
to suggest corresponding modifications to enhance the customer's
vehicle, such as lowering kits, lift kits, suspension components,
front & rear bumpers, front bumper & winch, LED light upgrades,
etc.Builds rapport with customers to foster repeat business up to
and including service-related issues.Displays a professional,
courteous demeanor towards customers while providing prompt,
efficient service for all inquiries.Efficiently enter and process
orders, returns and customer inquiries (ESD Updates, Cancellations,
etc.).Answers questions/educates customers, providing purchasing
suggestions as necessary.Utilizes all available programs to achieve
bi-weekly sales goals & performance metrics chats, phone, texting
tool, tickets, quotes, etc.Meets performance expectations of the
position regarding customer service quality, customer contacts, and
revenue targets.Notifies Sales leadership team of trends or
problems encountered.Continues education through company sponsored
program, LMS, improving their expertise in all supported
vehicles.Participates in special projects and performs other duties
as assigned.Performs various assigned tasks directed from
leadership team.ESSENTIAL JOB FUNCTIONS (As required by the
Americans with Disabilities Act To be performed with or without
reasonable accommodation)Visual and hearing capability.Ability to
sit for long periods of time.Ability to maintain attendance as
defined by company policy.Ability to work under pressure in order
to meet strict deadlines.Ability to operate general office
equipment i.e. fax machine, photocopier, computer
printerAdditionally, your role with Turn5, Inc. is deemed a
Customer Critical Role. In order to satisfy the constant demand of
our consumer base, positions within Customer Critical Roles may be
subject to alternative work schedules during times of unforeseen
circumstances.#Salesby Jobble
Keywords: Turn5 Inc., Spring Valley , Remote Aftermarket Auto Parts LiveChat Sales - Monday - Friday 11:30AM - 8:00PM PST ($19/hr), Human Resources , Las Vegas, Nevada
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